Focus Ireland Main Offices
We are here to help. If you are emailing for advice & information, please include your phone number so we can call you as soon as possible
Other Useful Contacts
DOOR TO DOOR
For door-to-door fundraising queries or complaints, please communicate with the fundraising team through:
- Post: marked “Private and Confidential” to Fundraising Department, Focus Ireland, 9-12 High Street, Christchurch, Dublin 8, D08 E1W0
- Email: donorcare@focusireland.ie
- Telephone: 01 881 5900
Feedback & Complaints
Focus Ireland is committed to ensuring that all our communications and dealings with the general public and our supporters are of the highest possible standard.
STEP ONE: Making a complaint
If you do have a complaint about any aspect of our work, the fastest way for us to respond is by contacting our Donor Care team in writing or by telephone:
Donor Care
Focus Ireland
9 – 12 High Street
Dublin 8
D08 E1W0
Tel: 01-881-5900
Email: donorcare@focusireland.ie
We are open 5 days a week from 9.30 am to 5.30 pm (Monday to Thursday) and 9.30am to 4.30 pm on Fridays.
What happens next?
If you complain in person or over the phone, we will try to resolve the issue there and then. Similarly, if you complain by email or in writing we will always acknowledge your complaint within 7 days, and do everything we can to resolve it within 21 days. If this is not possible, we will explain why and provide a new deadline.
STEP TWO: If the complaint is not resolved
If you are not happy with our response from the Donor Care Team, you may get in touch again and contact our Public Fundraising Manager by writing (email or post).
Please give us as much information as possible on the issue, including your previous correspondences with Focus Ireland on this issue, in your letter or email.
It would also be most helpful if you could let us know how you would like us to respond and rectify the problem, providing relevant contact details.
Write to:
Ambrose Duffy
Public Fundraising Manager
Focus Ireland
9 – 12 High Street
Dublin 8
D08 E1W0
Email: Ambrose.duffy@focusireland.ie
You will receive confirmation of receipt of your complaint within 10 working days.
If the problem is of a complex nature it may take longer than 10 days to solve, we will let you know what is being done and approximately how long this will take.
The Public Fundraising Manager will consider complaints and will respond accordingly.
STEP THREE: Final recourse
If you feel, following receipt of a response from our Public Fundraising Manager, that the issue remains unresolved, please write to our Chief Executive Officer at the address below, and tell us what means you think are necessary to finally resolve the issue.
Our CEO will aim to solve the problem in 10 working days however this may take longer in the case of complex issues. In case resolving the problem will take longer than the time denoted above we will endeavour to keep you abreast of what actions have been taken and the procedures in place.
Write to:
Pat Dennigan
Chief Executive Officer
Focus Ireland
9 – 12 High Street
Dublin 8
D08 E1W0