From the very beginning, our work has been rooted in deep listening to people, learning about the problems and risks they face and pointing to where the solutions lie. This approach provides the bedrock on which we stand. We use this evidence to ensure our organisation is always learning, bringing fresh ideas to improve homelessness policy and to inform our advocacy and lobbying.
The insight from years of our customers’ experiences has informed our belief that the most effective ways we can tackle homelessness are to prevent people who are at risk from becoming homeless and to ensure that people have a long-term way out of homelessness again by supporting them to stay in their homes for good.
Over the course of this strategy, our Research Programme, working with our customers and our teams on the front line – will track closely how effective our services are – gaining evidence for what is working, to challenge what is not working and to keep bringing in new thinking to keep pace with change.
We will ensure that the voices and stories of our customers are at the heart of our thinking, and that they are heard by our supporters and crucially by government where change is needed most.